Member Engagement & Programs Manager

The role of Member Engagement and Programs Manager supports the members’ experience at every intersection of congregational life. Responsibilities include increasing engagement, fostering relationships with tenured and new congregants, and anchoring a culture of congregational longevity through thoughtfully and strategically executed programs and events, life cycle celebrations, and operational excellence.

Functions

  • Event Management: create floor plans, plan room set up and recovery, and monitor asset allocation; build marketing materials, registration, function sheets, and pricing;
    align programs to budget; update P&L for each event.
  • Plan and execute life cycle celebrations (ex. bar/bat mitzvahs, weddings, bris and baby naming) with families according to the established timelines for each occasion.
  • Serve as liaison between caterers, vendors, suppliers, and fellow staff to ensure products and services are secured on time and on budget.
  • Maintain collateral featuring Moriah venues, guidelines, and price points for members and future rental business.
  • Plan functions for Moriah programs and events ensuring quantities, assortment and setup provides a welcoming space for congregants at all times.
  • Create registration for programs and events, manage attendance, coordinate timely billing with bookkeeper using templates and CRM platform.

Communications

  • Oversee Weekly and monthly member e-communication; website calendar administration; digital screen display and program flyers
  • Interdepartmental collaboration – space planning, set up and execution
  • Member Reporting and record maintenance
  • Weekly/monthly birthday, anniversary, new member lists for e-communications
  • Administer phone system greetings and schedule
  • Oversee annual Bar & Bat Mitzvah date communication
  • Yahrzeit Management – plaques, notices, data entry

Member Engagement

  • High Holiday seating – Legacy seating, family age up management, new member seating allocation
  • Member Onboarding and Offboarding Process
  • Prayer book maintenance, Shabbat presentation, inventory, holiday/simcha readiness – Member onboarding process
  • Special interest group & projects liaison

Qualifications:

  • Minimum of a 2- year degree, 4-year preferred
  • Experience in hospitality and/or membership driven environments
  • 2+ years in a direct customer service role
  • Experience with Microsoft 365 Office suite highly preferred
  • Proficient in Excel, Word, Outlook
  • Familiarity with room planning web-based platforms, Canva, and e-marketing

Skills:

  • Thrives on ownership and excellence
  • Passionate problem solver
  • Patient and persistent desire to deliver a memorable experience
  • Sharp eye for details and dedication to ownership
  • Ability to match creativity to culture

Moriah Congregation is an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants without regard to race, color, religion, sex,
pregnancy, national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by applicable law.

Job Type: Full-time, exempt position, onsite; hours include M-F, evening and weekend availability as needed.

Starting salary $60,000, commensurate with experience; benefits eligible

Please send your inquiries and interest to Sandy Gregerman.